Job PurposeThe job holder responsible for:- Consult/ Propose/ develop/ coordinate the implementation of: (1) projects to build Collectiongovernance/Operating model/Framework/Strategy/SystemvàPlatform/People development to maximize andmaintain the operational efficiency of the Collection model ; (2) define the model; debt collection methods,principles, standards, measurement/evaluation,... in management, operation and supervision of debt collectionactivities to ensure efficiency- Directly implement/advise the implementation of debt recovery strategies/methods according to regulationsand processes from time to time- Support the Director of Debt risk mitigation/Debt Risk mitigation Management và Operation in giving ideas toimprove the quality of Effectiveness/Productivity of Risk mitigation strategy/operationKey AccountabilitiesI. General Responsibilities:- Strictly comply with the Bank's Labor Regulations- Perform work in accordance with policies, regulations, procedures, internal guidelines... , and service qualitycommitments (SLAs).- Comply with the work arrangement and training of Techcombank and of the DivisionII. Professional Responsibilities: Participate in perusing proposal/ collaborating in the deployment of bank-wide collections technologyestablishment/ transformation projects as well as maintaining the effectiveness of the operation of technologicalsystem/ tools regarding debt collections- Provide analytical opinions, assessment and proposal of solution for system/ tools- Collaborate with related units to build the set of selection criteria for system/ tools to enhance operationaleffectiveness- Consult, suggest/ propose solutions in building MIS for the managemetn, forecasting and operation of debtcollections- Consult in the process of building parameters and principles to apply in debt management system (DMS) incase of emergence of new proposal for compliant assurance in collections Participate in researching and proposing models, strategy, collections channel/ method, principles, regulation,accountability/ responsibility distribution, assessment/ measurement/ acknowledgement tools,... in collectionsmanagement and interaction- Consult and/ or directly involve in buidling/ establish related parts: (1) collections model (2) collectionschannel/ model for each customer segmentation, (3) principles to manage collections partners/ agencies; (4)distribution of accountability/ reponsibility in debt collections managament and operation, (5) plan forassessment/ measurement/ acknowledgement of debt collections effectiveness and (6) interactive/ feedback mechanism and debt management/ operation principles time to time to effectively manage collections operationas well as aligning with general policies and risk apetite framework in debt collections.- Collaborate with related units to establish essential documents for debt collections- Advise in building credit policy, product, program to detect implicit risks and provide solutions to control andlimit risks, enhance collections effectiveness Participate in collections management and operation in accordance with bank-wide models and strategiestime to time:- Directly involve/ consult in the deployement of plans to select appropriate partners/ operating units forcollections demand- Directly involve/ consult plans and methodology for operation of risk mitigation strategy/ other strategies incompliance with regulation, procedures time to time- Consult, connect units in debt handling operation for operational units to deploy special collections strategies(debt sale, other collections strategies) Participate in management of debt collections based on bank-wide models and strategies time to time:- Involve in consulting and establishing specific criteria set/ KPI and standard measurement system foroperational unit- Advise Unit Director about solutions/ orientation to manage and monitor the portfolio of problematic loans Participate in monitoring collections operation:- Involve in consulting/ account for establishing the criteria set to measure effectiveness/ deploy theeffectiveness measurement process for policy/ system/ operation/ monitoring of debt collections insegmentations/ portfolios to define proposal for enhancement of management- Involve in consulting/ account for management and deployment of inspection/ assessment process to ensurethat the collections operation always comply with Risk Management framework and business direction- Involve in consulting, suggesting in complicated cases in terms of feedback interaction or credit loop closing Training: Participate in buiding/ implementing training and communication program as per request of directorlevel to enhance debt collections effectiveness Participate in consulting of building debt sale and risk transferring policies Participate in consulting of building policies/ procedures/ guidance for debt collections Participate in consulting of building compliance and legal policies for special business operation Participate in handling complicated issues regarding debt collections operationIII. Perform other related tasks at the request of the Director, Risk Mitigation