Flex Speed Delivery (FSD)

HUB PERFORMANCE ANALYST

Hạn nộp hồ sơ: Oct. 15, 2021

Nơi làm việc

Ho Chi Minh (Working location is movable)

Mức thu nhập

Thương lượng

Hình thức làm việc:

Full-time

Yêu cầu công việc:

Talent attributes:
We will expect the candidate to be:
- Strong decision-making, interpersonal and change management skills, project management, and ability to work well with all levels of operations management and staff.
- Working location is movable
- Ability to develop and establish long-term relationships.
- Excellent communication and presentation skills both verbal and written.
- Proven analytical skills and advanced knowledge of MS Office (Excel, Access, Powerpoint).
Qualification and Skills:
- Degree in Business, Transportation, Statistics, Computer Science, and all related studies.
- Experience in the monitoring control centers or call centers will be an advantage
- Strong analytical and problem-solving skills.
- Good command of both spoken and written English.
- Proficiency in MS Excel, MS Access, MS Powerpoint.
- Knowledge or experience in using database applications for data analysis, e.g. SQL server is highly preferred.

Mô tả công việc:

Role:
As the Hub Performance Analyst, the incumbent is expected to champion the hub performance monitoring which identifies actions, changes, and investment required to achieve our service and cost targets.
Key roles will be:
- Monitor key hub performance indicators to meet the company’s service quality standards
- Closely communicate with different parties and proactively notifying key customers to timely follow on service discrepancy
- Provide regular performance updates which identify actions, changes, and investments required to achieve our service and cost targets.
- Repair reports as requested.
- Analyze root cause impacting country hub KPIs and identifying opportunities for continuous service quality improvement
- In conjunction with hub and cross-function owners, PMP work to identify performance gap and initiate appropriate improvement response to address the issues
- Set up and lead regularly review performance issues to secure buy-in and accountability for the actions
- Develop, recommend and participate in the process of determining performance standards and targets for all the key indicators.
- Formulate and develop contingency plan with all key hubs management to initiate in the event of a service failure.
- Communicate and ensure implementation of hub performance plan in line with regional hub objectives and improvement projects.

Quyền lợi & Chính sách:

Negotiable