Gear Inc

[Hanoi] Moderation Team Leader (BPO Industry)

Hạn nộp hồ sơ: Nov. 30, 2023

Nơi làm việc

Mức thu nhập

$700 - $750

Hình thức làm việc:

Yêu cầu công việc:

Job Requirement:- Good command in English (Especially in Reading and Writing);- At least 1 year of experience in leading, managing and coaching a team of at least 20 members;- Having knowledge in QA (Quality Assurance) in any fields is preferable;- Good at Business Communication; - Familiar with data analysis;- Able to join immediately; - Self-learning ability and can-do attitude;- Proficient skills with MS Office and Google Drive;- Willing to work on roasting shifts, weekends and public holidays.Benefits Salary and Benefits: - Salary: up to 17,000,000 VND + Bonus; - Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, 13th-month Salary, Additional Bonus, Profit Sharing) and annual salary review;- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;- Annual health check, annual flu vaccination;- Summer vacation (Paid days off and bonus);- Paid leave (12 days/year). Working Environment: - Flexible working hours, we work 40 hours per week (Monday-Sunday);- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)- Internal English class fully sponsored by the company with a native teacher during working time;- Training and career development opportunities;- Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.Working time:5 days per week amounting to 40 hours, arranged by the company.The detailed working hour for each shift is as follows- Shift 1: 7:00 a.m - 3:00 p.m- Shift 2: 3:00 p.m - 11:00 p.m- Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.mRequire to work at least 1 shift on weekends and 1 overnight shift.Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)

Mô tả công việc:

Gear Inc is looking for Moderation Team Leaders to join our Moderation team. Ideal candidates will join our team to assist in supervising a team of at least 20 members.Your main responsibilities are:● Supervise team members and be able to arrange or cover member’s working shifts if necessary;● Provide accurate, valid and complete information by using the right methods/tools;● Handle clients' complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;● Meet personal/team’s targets;● Keep records of issues/problem for further investigation;● Follow communication procedures, guidelines, and policies;● Work with managers about clients' feedback.Benefits: Salary and Benefits● Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, 13th-month Salary, Additional Bonus, Profit Sharing) and annual salary review;● Premium Healthcare and Mental Health Care service for you, 100% covered by the company;● Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;● Annual health check, annual flu vaccination;● Summer vacation (Paid days off and bonus);● Paid leave (12 days/year). Working Environment● We work 40 hours per week (Monday-Sunday);● International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;● Modern hardware, No dress code, Free drinks (coffee, tea, etc.);● Internal English class fully sponsored by the company;● Training and career development opportunities.

Quyền lợi & Chính sách:

Competitive Package (Annual Bonus, Profit Sharing)
- English Working Environment, Mental & Healthcare
- Flexible working hours, Pet-friendly space